Frequently Asked Questions
Here are some commonly asked questions and answers about our products and services.
What is your return policy?
We accept returns within 30 days of purchase. Products must be unused and in original packaging.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking link and details.
What payment methods do you accept?
We accept a variety of payment methods, including Credit/Debit Cards (Visa, MasterCard, RuPay), Net Banking, UPI (Unified Payments Interface), Partial Cash on Delivery (COD), Wallets (PhonePe, Google Pay, Paytm, etc.), EMI options for eligible credit cards.
How do I cancel or modify my order?
Orders can be canceled within 24 hours of placement by contacting our support team. After that, we cannot modify or cancel the order.
Do you offer discounts for bulk purchases?
Yes! If you plan to buy in bulk, reach out to our sales team (support@bomcosmetics.in) for special pricing and discounts.
Are your products cruelty-free?
Yes, we are proud to be cruelty-free. None of our products are tested on animals.
How can I contact customer support?
You can contact us via email at support@bomcosmetics.in or through the live chat option on our website.
Can I change my shipping address after placing an order?
You can update your shipping address within 24 hours of placing your order. Please contact customer support as soon as possible.
Do you offer gift cards?
Yes, we offer gift cards in various denominations. You can purchase them directly from our website.
Do you accept returns on sale or discounted items?
All sale items are final and cannot be returned. Please review product details before purchasing.
How do I know if my product is genuine?
We only sell genuine products directly from authorized sources. If you have any concerns, please contact us to verify authenticity.
How do I leave a review for a product?
To leave a review, visit the product page on our website and click on the “Write a Review” button located under the product description.
Can I return a gift?
Yes, we accept returns on gifts as long as they meet our return policy conditions. The return will be refunded to the original method of payment.
What is the delivery time for a product?
Delivery times vary depending on your location and the product. Typically, orders are delivered within 2-3 business days. You will receive an estimated delivery date when your order is confirmed.